Are you preparing for a JCPenny interview? If so, you’re in the right place! In this blog post, we’ll go over some of the most common JCPenny interview questions and how to answer them. By the end, you’ll be ready to ace your interview and land the job!

Try to read these important sections before your interview:

  • The JCPenny Interview Process
  • JCPenny Interview Questions
  • How to Answer JCPenny Interview Questions

With these resources in hand, you’ll be sure to impress your interviewer and land the job!

JCPenny Interview Questions Guide
Headquarter:Kemmerer, Wyoming, United States.
Total Interview Questions:15+
Interviewer Type:N/A
Total Employees:60,000

J.C. Penney Company, Inc. is an American department store chain with 850 locations in 49 U.S. states. As of February 2020, it is the 31st-largest retail company in the United States. In 2018, the company announced it would be closing 154 stores nationwide.

  • Total Employees: 85,000
  • Total Revenue: $12.5 billion
  • Average Salary per Employee: $32,000

JCPenny Interview Questions and Answers

Tell us about yourself?

  • Start by giving a brief overview of your professional background and experience.
  • Then, highlight your key skills and strengths that make you a good fit for the role you’re interviewing for.
  • Next, discuss your motivation for wanting to work at JCPenney and what you can bring to the company.
  • Be sure to also mention any relevant experience or qualifications you have that make you stand out.
  • Finally, wrap up your answer by sharing your excitement for the opportunity to join the JCPenney team.

What can you tell us about JC Penny?

During an Interview for the Job at JC Penny, the hiring manager must want to know, how much information you have about JC Penny. Because your answer will help the hiring manager to judge that you really following the company for a long time to start a career.

  • JC Penny was founded in 1902 in Wyoming, United States.
  • The company has 846 stores in the United States.
  • The company offers 35% off JC Penny coupons & Promo codes to attract customers.
  • Marketing Apparel, Home furnishing, jewelry, Cosmetics, and Cookware are sold at JC Penny.
  • ”Every Day Matters” is its slogan of JC Penny.

Why do you want to work at JCPenney?

  • JCPenney is a well-known and respected company.
  • JCPenney offers a wide variety of products and services.
  • JCPenney has a long history of providing excellent customer service.
  • JCPenney is a great place to work because of the company’s commitment to its employees.
  • I want to work at JCPenney because I believe that the company is a great place to start or continue a career.

What is your greatest strength?

  • Be honest and specific when you answer this question.
  • Avoid generalities like “I work hard” or “I’m a people person.”
  • Focus on a specific strength that you can back up with examples.
  • If you’re not sure what your greatest strength is, ask a friend or family member for help.

What is your biggest weakness?

Your biggest weakness is likely something that you are already aware of and working to improve. For example, you may be shy when meeting new people, or you may have trouble staying organized. Whatever your weakness may be, try to focus on how you are working to improve it.

For example, you may be taking a public speaking class to help with your shyness, or you may be using a planner to help you stay organized. By focusing on your efforts to improve, you can show your interviewer that you are aware of your weakness and are taking steps to address it.

What are its core values of JC Penny?

JC Penny is an American Department store chain, This company is based on core values.

  • Customer value.
  • Diversity.
  • Collaboration.
  • Honesty.

Tell us about the competitors of JC Penny?

JC Penny is an American Department store chain they had retail stores. JC Penny has some competitors including Burlington stores and some others. Burlington store is an American Department store retailer. More competitors list is given below you should take some research on these too.

Why did you leave your last job?

  • It’s important, to be honest about your reasons for leaving your last job. If you were let go, be upfront about it and explain the circumstances.
  • Be positive about your experience at JCPenney. Focus on the things you enjoyed about the job and the company.
  • Be prepared to talk about your future goals and how JCPenney can help you achieve them.
  • Thank the interviewer for their time and express your interest in the position.

What experience do you have?

  • Start by highlighting your relevant experience, whether it’s in retail, customer service, or another field.
  • Then, describe how your experience has helped you develop the skills that JCPenney is looking for.
  • Finally, explain how you would use those skills to excel in the role you’re interviewing for.
  • Remember to focus on your strengths and how you can add value to the JCPenney team.

Why should we hire you?

  • I am a hard worker who is always willing to go the extra mile to get the job done.
  • I have a proven track record of being a team player and working well with others.
  • I am a quick learner and have a keen eye for detail.
  • I have a positive attitude and am always willing to lend a helping hand.
  • I am a reliable and trustworthy employee who always has the best interests of the company in mind.

Where do you See Yourself in the Next Five Years?

  • In the next five years, I see myself continuing to grow with JCPenney. I hope to be promoted to a management position, where I can help lead and inspire a team.
  • I also see myself continuing to develop my skills and knowledge, so that I can be the best possible asset to JCPenney.
  • In the next five years, I also hope to establish strong relationships with my co-workers and customers, so that I can create a positive and productive work environment.
  • Finally, I hope to continue to be a positive force within the company and to contribute to the success of JCPenney.

What hours are you available to work?

  • Be honest about the hours you are available to work.
  • If you are unavailable for certain hours, be sure to mention that you are willing to work around the company’s schedule.
  • Be flexible with your hours.
  • Be available for overtime if needed.
  • Make sure your availability aligns with the hours the company is looking to fill.

How would you define excellent customer service?

  • Excellent customer service is providing the customer with what they need in a timely and efficient manner.
  • It is important to be friendly and helpful, as well as efficient in order to provide excellent customer service.
  • It is also important to be able to handle difficult customer service situations in a professional manner.
  • It is important to remember that the customer is always right and to do whatever is necessary to ensure that they are satisfied.
  • Excellent customer service is the key to a successful business.

How would you deal with upset customers?

  • Listen to the customer and try to understand the issue
  • Apologize for the inconvenience
  • Attempt to resolve the issue
  • If the issue cannot be resolved, offer a solution such as a refund or exchange
  • Thank the customer for their business

Tell us about a time you went above and beyond for a customer?

  • Start by giving a brief overview of the situation and what you did
  • Explain how your actions benefited the customer and/or the company
  • Detail the positive reaction from the customer
  • Share what you learned from the experience
  • Conclude by emphasizing your commitment to always putting the customer first

How would you deal with a difficult colleague?

  • First, try to understand the colleague’s perspective and what might be motivating their behavior.
  • Second, have a conversation with the colleague to see if there is a way to resolve the issue.
  • If the issue cannot be resolved, then document the behavior and keep a record of any incidents.
  • Finally, if the behavior is continuing and impacting your work, then speak with your manager or HR.

What questions to ask the interviewer?

  • What inspired JCPenney to become a department store?
  • How has JCPenney evolved over the years?
  • What challenges does JCPenney face currently?
  • How does JCPenney ensure that its products and services are of the highest quality?

How much does JCPenny Pay?

Job RoleSalaries Per Month
Retail Sales Associate$2,288
Asset Protection Associate$2,912
Senior Software Engineer$11,503
Sales Associate$2,080
Fine Jewelry Sales Associate$2,288
Beauty Consultant$2,496