Are you looking for an exciting and challenging career in the hospitality industry? If so, you may be interested in applying for a position at the Intercontinental Hotel.

In this blog post, we will provide you with some of the most commonly asked Intercontinental Hotel interview questions and answers to help you prepare for your upcoming interview.

We hope that you find this information helpful and wish you the best of luck in your career search!

Intercontinental interview Question and Answer Guide
Company:Intercontinental Hotels & Resorts
Headquarter:Denham, United Kingdom.
Total Interview Question:12+
Interviewer Type:Hospitality
Total Employees:350,000

IHG Hotels & Resorts employs 350,000 Employees in Their 213+ Restaurants In Worldwide according to Resources. they Generate Roughly $0.99 Billion Per Year, The Salaries chart by Job Roles Given Bellow.

Average Salaries at Intercontinental Hotel

Job RoleSalaries Per Month
Server $6,462
Hotel Housekeeper$6,679
Franchise Manager$7,556
Night Auditor$2,080
Food And Beverage Manager$4,427
General Manager$4,712
Operation Manager$5,117

Intercontinental Hotel Interview Questions and Answers

Tell us about yourself?

  • Start by giving a brief overview of your professional background and experience.
  • Then, provide a brief summary of your personal interests, hobbies, and activities.
  • Finally, explain why you are interested in the Intercontinental Hotels & Resorts position and what you hope to accomplish in the role.

What can you tell us about Intercontinental Hotels & Resorts?

  • Research the company beforehand and be prepared to discuss its history, mission, values, and operations.
  • Be sure to mention any personal connections you have to the company or its hotels.
  • Explain what you find appealing about Intercontinental Hotels & Resorts and why you would like to work for the company.
  • Intercontinental Hotels & Resorts is a hotel chain that is part of the InterContinental Hotels Group.
  • The company has over 5,000 hotels in over 100 countries.
  • The company’s flagship brand is InterContinental, which has over 500 hotels.
  • The company also has the Holiday Inn, Crowne Plaza, and Hotel Indigo brands.
  • The company was founded in 1946 and is headquartered in Denham, United Kingdom.

Why should we hire you at Intercontinental Hotels & Resorts?

  • You can say you have experience in the hospitality industry and You understand the importance of providing excellent customer service.
  • I am a people person and I enjoy interacting with guests and making sure they have a positive experience.
  • You can State I am reliable and I will always show up for my shift on time.
  • I am a quick learner and I am always willing to help out where needed.
  • I have a positive attitude and I am a team player.

What is your greatest strength?

  • My greatest strength is my ability to stay calm under pressure and think clearly in challenging situations.
  • I have a strong work ethic and I’m always looking for ways to improve and learn new things.
  • I’m a good communicator and I’m able to build strong relationships with people.
  • You can State I’m very organized and I have a lot of experience managing projects.
  • I’m a creative problem solver and I’m always looking for new and innovative ways to do things.

What is your Greatest Weakness?

  • My greatest weakness is that I am a perfectionist.
  • I often find myself spending too much time on tasks that could be considered complete, in an effort to make them perfect.
  • This can sometimes lead to missed deadlines or other issues.
  • I am working on learning to let go of my need for perfectionism and to be more flexible with my standards.

What can you tell us about Intercontinental Hotels & Resort’s Competitors?

What does “hospitality” mean to you?

  • Hospitality is the act of providing care and attention to guests.
  • It is about creating an enjoyable experience for guests, whether they are staying at a hotel, dining at a restaurant, or attending an event.
  • Hospitality is about making people feel welcome, comfortable, and valued.
  • It is about providing service with a smile and going above and beyond to meet the needs of guests.
  • Hospitality is a key part of the Intercontinental Hotels & Resorts brand and what sets us apart from other hotel chains.

What hours are you available to work?

The best way to answer this question is, to be honest, and upfront about your availability. If you have any specific days or hours that you are not available to work, be sure to mention those. Additionally, if you are only available to work part-time or have any other scheduling restrictions, be sure to mention those as well.

  • Be honest about the hours you are available to work
  • Be flexible with your hours
  • Try to Be available to work weekends and holidays if needed
  • Be available to work overtime if needed
  • Be available to work on short notice if needed

We have many years of Reputation why Should we Give The Job to you?

  • Outline your experience in the hospitality industry and how it has prepared you for this role.
  • Discuss your customer service philosophy and how you would go above and beyond to exceed guest expectations.
  • Share a time when you had to deal with a difficult customer or situation and how you handled it.
  • Talk about your ability to stay calm under pressure and maintain a positive attitude in challenging situations.
  • Explain why you are passionate about working in the hospitality industry and what Intercontinental Hotels & Resorts represents to you.

How would you deal with upset customers?

  • Listen to the customer and try to understand the problem
  • Apologize and take responsibility for the problem
  • Try to resolve the problem to the customer’s satisfaction
  • Follow up with the customer after the problem has been resolved
  • Make sure to document the problem and the resolution

How would you define excellent customer service?

  • An excellent definition of customer service is when a company provides its customers with the best possible experience during their time of need. This can be done by providing helpful and friendly employees, quick and efficient service, and offering a high level of quality products or services.
  • Customer service is more than just being polite to your customers; it’s about making sure they have a positive experience with your company from start to finish.
  • It’s important to remember that customer service is a two-way street; not only should you be providing excellent service to your customers, but you should also be listening to their feedback and suggestions in order to improve the overall experience.
  • There are many different ways to provide excellent customer service, but some of the most important things to keep in mind are being helpful, efficient, and friendly.
  • Excellent customer service is an important part of any business and should be a top priority for companies of all sizes.