As we know the interview process at British Airways can be very difficult because of their Advanced Recruitment System and Complicated Questions,
But no need to worry, We have Discovered Many interview questions after deep research on British Airways Interview processes, that will help you to prepare for your interview at BA.
Here we will learn how to respond to these questions in the best way to win the job at British airways.
|Headquarter:||Harmondsworth, United Kingdom|
|Total Interview Question:||20+|
British Airways is the flag carrier airline of the United Kingdom. It is headquartered in London, England, close to its fundamental center point at Heathrow Airport. The airline is the second biggest UK-based transporter, in light of fleet size and travelers conveyed, behind easyJet.
Average Salaries at British Airways:
|Customer Service Manager||£1,965|
|Guest Service Agent||£1,872|
British Airlines interview Questions and Answers.
What can you tell us about British Airways?
- British Airways is the largest airline in the UK
- Iberia Airlines and British airlines start working together in 2011 as merged Airlines.
- British airlines, American Airlines, Cathay Pacific, and Qantas are members of the Oneworld Alliance group.
- International Airlines Group is a parental Company of BA.
- British Airlines is known as IAG on FTSE Stock Exchange.
More useful Information.
- British Airlines began its services in 1974, BA was launched by Government to manage the two nationalized airlines corporations.
- Latter BA was Privatized.
- BA’s Last Famous Concord Flight Was in October 2003
Tell us about yourself?
This question is almost always asked first. your answer to this question will dictate the interviewer’s first impression of you and will set the tone for the entire interview. you want to start at a point in the past like how you began working in this field and end up at your current situation. To better answer this question we have divided this question into three parts. here is an example of how you start your interview.
- Current status: mention your current job experience for example you can say that, I am a proactive customer service assistant with 4 years of experience handling various functions of customer service. I have developed and utilized various skills.
- Educational background: Talk about your academic details and your top achievements. for example, I have done my Master’s degree from ABC University, I also take part in IT courses and have developed strong motivational skills.
- Future goal: I would like to work for a company that sponsors Flying Start. I am passionate about learning new skills and I am eager to make full use of these skills in a larger working environment.
Why should I hire you?
This is a question that will come up in a lot of interviews. The best approach to this question is to focus on a combination of skills and experiences that you possess. focus on your most compelling selling points and keep in mind that the hiring managers are asking you this question, what they want to know is, what are you bringing to them if they hire you… highlight your interest and knowledge about the opportunity.
- Sample answer: My 2 years of experience in hospitality have taught me a great deal about dealing with customers. I am keen to utilize my passion for excellent customer service in providing the best possible experience.
- I have a great skill to work under pressure and have excellent listening skills which will help when resolving customers’ issues.
- I am completely flexible. you are looking for someone who will be able to handle customer concerns quickly and effectively.
- I truly understand that every business depends upon the quality of service offered to the customers.
What is your greatest strength?
- Your biggest strength in any airlines company can be your patience, your customer service skills, or any other skills that are directly related to the job you desired to apply for on British airlines.
- My greatest Strength is my Customer service skills, thanks to which I can deal with any kind of customer in a good way.
Where do you see yourself in the next five years?
- The answer to this question depends on your experiences, How you can Improve, and how much will you grow in your career by role in the next few years.
- If you haven’t guessed the correct answer then look at all the jobs on the official BA Career Site considering your current role and Estimate where you will be in the next few years at British airlines.
What is your greatest weakness?
- In the response to this question mention any weakness that is not very important for this job.
- Communicating or speaking with people is a required skill for the major jobs in airlines but this skill is not more essential as other required skills so you can choose this one.
- Also show your strategy for solving the weakness, so that the interviewer will be satisfied that you want to overcome it.
Why do you want to work for British Airways?
- I believe that working at British Airlines I will be able to gain more expertise in my experiences as the airline Provide High-Quality Services.
- I love helping others, and I feel proud to work with the Airway company that sponsors Flying Start, which is British Airways’ Global Charity That supports rise Finance to help Children living incredibly tough lives around the world.
British Airways Customer service interview Questions
Customer Service is an important part of British Airways, Interviewing for any position in customer service can be difficult if you do not know the basics of British Airways Customer Service.
Why do you want to work as a Customer service Agent?
- Its Recommended to start Your Response by Mentioning that you have strong communication skills.
- Tell the interviewer you have good organizational skills and the ability to work under pressure.
- if you have the ability to deeply concentrate on things, you can understand a customer’s issues with less discussion.
- Also Mention You have Good listening skills.
How would you deal with an Upset Customer?
- I will listen carefully to the customer’s problem and try to solve it responsibly.
- If the customer has encountered any problem with our service, I will apologize.
- I will do my best to maintain the relationship between British Airlines and the customer.
- I will try my best to find solutions to the problems if I can otherwise I will involve my Seniors.
- I will not make any promises that I do not keep.
British Airways Assessment day Questions
On Assessment day at British Airways, the hiring managers may take you through three stages, in order to assess your qualifications and confirm that you are eligible for the job.
- Your height will be checked to make sure you can reach the door handle.
- You may be asked to Sit on a jump seat and fasten a seat belt to make sure you are the right size.
- The interviewer may ask you to read a paper or card so that they can guess how you speak.
- You may be asked to Roleplay Which is a customer service scenario.
Final Interview Questions
- How would you work with a Difficult Colleague?
- What do you think British Airlines is best than other Airlines?
- Give us an example that how would you exceed customers’ Expectations?
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